Privacy Policy

Golden City Hotel Istanbul, Privacy Policy

Last Updated: 2025


Golden City Hotel Istanbul (“the Hotel”, “we”, “our”) values the privacy of all guests and visitors. This Privacy Policy explains how we collect, use, store, and protect your personal data.

1. Personal Data We Collect

We may collect the following information:

  • Name, surname
  • Phone number, e-mail address
  • Reservation details
  • Passport/ID information (when legally required)
  • Billing and payment data
  • IP address, device information, usage data
  • Technical data collected through cookies

2. Purposes of Processing Personal Data

Your data may be used for:

  • Processing reservations
  • Enhancing guest services and hotel operations
  • Fulfilling legal obligations
  • Conducting payment transactions
  • Improving website experience
  • Sending marketing communications (with your consent)

3. Data Retention

Personal data is retained only for as long as required by law and operational necessity.

4. Sharing Your Data

We may share your information with:

  • Authorized public institutions (when required)
  • Payment service providers
  • Reservation platforms and digital service providers
  • Authorized hotel personnel
  • We do not sell or transfer your data for commercial purposes.

5. Data Security

Your personal data is stored on secure servers and protected against unauthorized access through technical and administrative measures.

6. Your Rights (GDPR/KVKK Equivalent)

You have the right to:

  • Access your data
  • Request correction
  • Request deletion
  • Restrict processing
  • Request data portability
  • Object to processing
  • To exercise your rights, please contact us by e-mail.